Frequently asked questions
The essentials before a guided day with me. If your question isn't answered here, you are always welcome to email me.
What is included in the price?
My time as your private guide for the whole day (9 hours) and all the planning beforehand. Entrance fees, tickets, local transport and food are paid by you at cost — I never add a markup and take no commissions.
Is the price per person or per group?
Per group. It is a fixed price for your whole party and covers one guided day. If you book several days, the daily price is multiplied by the number of days. The total is always shown before you pay.
How long is a guided day?
A full day is 9 hours. We agree on start and end times in advance and adapt the pace to you.
Where do we meet?
I meet you wherever suits you best — usually your hotel lobby or a nearby station. We confirm the exact place and time by email after booking.
How much walking is involved?
The day is adapted to you. Traveling with children, have limited mobility, or simply prefer a slower pace? I plan the route with more breaks and shorter walks. Just let me know in advance.
How do I book?
Choose a ready-made package or tailor your own journey, pick your date in the calendar and pay by card. You receive a confirmation by email and I then contact you about the details.
How far in advance can I book?
Bookings open from 5 days ahead and up to 6 months in advance. The calendar always shows which dates are available.
Is payment secure?
Yes. Payment is handled by Stripe, one of the world's largest payment providers. Your card details are encrypted and handled by Stripe directly — I never see them and they are never stored on this site.
What is the cancellation policy?
Cancel 14 days or more before the tour for a full refund. Between 7 and 13 days you receive a 50% refund. Cancellations fewer than 7 days (0–6 days) before the tour, or no-shows, are not refunded.
What happens in bad weather?
Tours run in almost any weather — we adjust the route and add indoor stops. In case of extreme weather or official warnings I contact you and we reschedule or refund.
Do I need travel insurance?
Yes, I strongly recommend valid travel and medical insurance covering healthcare and cancellation. Medical care in Japan is expensive for visitors without insurance.
Which languages do you guide in?
Swedish, English and Japanese. You choose the language for the day.
Can we change the plan during the day?
Absolutely. A package is a starting point, not a fixed schedule. If you want to spend more time in one place or skip something, we adapt as we go.
Can you book hotels and flights?
No. I am a private guide, not a travel agency. I do not book flights or hotels, but I am happy to advise on areas and practical tips before your trip.
More detail is available in the terms. Questions? Email vincent@vincentsjapantour.com.